Case Tracking¶
Ticket Statuses:¶
- New
- In progress
- Needs attention
- Resolved
- Close and Open new?/Reoccured
- Long-term
Tagging¶
- When case is waiting on a provider
- When case is waiting on an Organization
- Escalation/Emergency/Immediate Response needed
- Spam
- Delete
- Archive
- Cyber Squad
- Newsletter
- Alert
- Urgent