Case Management

To do:

• Case status tracking within Zammad

• Update cases within Zammad to be relevant

• Ensure things are moving forward
• Checkin with 'match' to help ensure a good and productive experience

Case monitoring within/outside Zammad (link here to questions or survey)

• How's it going? Have everything you need? Is there anyone else you need to be connected to?
  • Checkin with Organization (how often, in what way?)
  • Checkin with Provider (how often, in what way?)